Refund policy

Return Policy

At Mused by Mus, each piece is carefully crafted and quality-checked to ensure it meets our highest standards of excellence. 

Due to the nature of our products, we do not offer returns or exchanges for reasons such as change of mind, sizing or personal preference.

Faulty or Damaged Items

We only accept returns if an item has a genuine manufacturing fault.

If you believe your item is faulty, please contact us within 48 hours of receiving your order at musedbymus@outlook.com, including:

• Your order number
• Clear photos of the fault
• A brief description of the issue

Once reviewed and approved, we will offer either:

• A replacement item, or
• A full refund (if a replacement is not available)

Conditions for Fault Claims

• The item must be unworn, unused and in original condition
• All original packaging must be included
• Claims made after 48 hours of delivery may not be accepted

Important Notes

• Variations in color due to lighting or screen display are not considered faults
• Minor thread inconsistencies or slight variations in fabric texture are not considered manufacturing faults

Contact Us

For all inquiries, please contact:
📧 musedbymus@outlook.com